Please note the following details when you want to return a product:
1) You received a damaged product
If a product is damaged, please report this as soon as possible and we will send you a replacement immediately. Please return the damaged product to us at our expense.
Examples of defects:
2) The wrong product has been delivered
You ordered one product and we regrettably delivered a different item. Please contact us as soon as possible. We will immediately send you the product you ordered. In return, please send us the wrongly delivered product at our expense.
3) The product does not meet your expectations
You have ordered a product that does not meet your expectations. In this case you can simply cancel the purchase. If you want to return a product, you do not have to give a reason. No questions asked. We look forward to your feedback anyway, as this helps us to optimize our offer.
Please send this product back to us within 14 days. Note that this period starts even if the shipment has been deposited at the post office or with a neighbor. If that doesn't work out, please contact us - we will find a solution.
Returns because of differing expectations are made at your own expense. Please note the tariffs of your local shipping service provider (post office, parcel service).
Please note the following exceptions, which are excluded from returns or cancellations:
Please repack the product in the original packaging and send it to:
If you live in Germany the return address is:
freytag & berndt GmbH
Tel.: +49-941-584 08 32
Fax: +49-941-584 08 33
For Austria and all other countries the return address is:
freytag & berndt Österreich
Tel.: +43-1-533 86 85
Fax: +43-1-533 86 85-86
Of course, you can also return the product personally to any of the addresses given above.