Please note the following details when you want to return a product:

1) You received a damaged product

If a product is damaged, please report this as soon as possible and we will send you a replacement immediately. Please return the damaged product to us at our expense.

Examples of defects:

  • A book comes with a deformed cover, dog-ears, or similar defects.
  • A book is not complete; pages are missing.
  • CDs / DVDs cannot be played or cannot be played properly.

2) The wrong product has been delivered

You ordered one product and we regrettably delivered a different item. Please contact us as soon as possible. We will immediately send you the product you ordered. In return, please send us the wrongly delivered product at our expense.

3) The product does not meet your expectations

You have ordered a product that does not meet your expectations. In this case you can simply cancel the purchase. If you want to return a product, you do not have to give a reason. No questions asked. We look forward to your feedback anyway, as this helps us to optimize our offer.

Please send this product back to us within 14 days. Note that this period starts even if the shipment has been deposited at the post office or with a neighbor. If that doesn't work out, please contact us - we will find a solution.

Returns because of differing expectations are made at your own expense. Please note the tariffs of your local shipping service provider (post office, parcel service).

Please note the following exceptions, which are excluded from returns or cancellations:

  • Digital or downloadable content (e.g. eBooks, audio or video files)
  • In the case of audio or video recordings (CDs, DVDs) or software that has been delivered sealed, the option to withdraw from the purchase expires as soon as you have removed the seal or the original packaging.

Where to Return

Please repack the product in the original packaging and return it to:

Customers from Austria and all other countries (except Germany)

freytag & berndt
Wallnerstraße 3
1010 Vienna

Customers from Germany

No Border - freytag & berndt 
Kamm 13
94496 Ortenburg

In-store returns

In-store returns are only possible at our Vienna Store.