Our customer service

Phone: +43-1-533 86 85
E-mail: service@freytagberndt.com

Mon. to Fri.: 9:30 - 18:30
Sa: 9:30 - 16:00

Our employees are specialists in their respective fields. We can almost always help you with questions about unusual travel destinations.

Orders in the webshop
You have the option of opening a customer account with your first order. This gives you the opportunity to check your orders and delivery status at any time. By opening a customer account, you are not entering into any obligation and you can delete it at any time. Even if you do not open a customer account, we are obliged to save your billing and delivery data to process your order and for accounting reasons.

Of course you can also order as a guest. In this case you will have to re-enter the data for each future order.

If you have any questions about products or need support with online ordering, please contact our customer service.

Use the wish list to keep an eye on interesting titles or titles that are currently out of stock.

Find information about accepted payment methods here.

An approximate delivery time in working days is given for each product.

After receiving your order, you will receive an automatic order confirmation from us at the e-mail address you provided. If you do not receive this order confirmation, please contact the customer service to ensure that we have received your order. 

You will receive a shipping confirmation once we have handed your order to the post office or courier.

Frequently asked questions:

How long does the delivery take?
How much does the shipping cost?
How can I pay?
How can I return goods?
Can I also pick up orders?