Alternative dispute resolution
The European Commission provides a platform for out-of-court online dispute resolution (OS platform): https://ec.europa.eu/consumers/odr.
This platform serves to clarify disputes between consumers and companies quickly and easily.
We are neither obligated nor willing to participate in arbitration proceedings before a consumer arbitration board. You can also file your complaint directly with us at the following e-mail address: email@example.com and we will surely find an amicable solution.