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Cancellation Policy

Cancellation right

You have the right to cancel this contract without the need to give a reason within 14 days. The cancellation period lasts 14 days and starts with the day on which you or a named third person who is not the carrier accept(s) the parcel. In order to make use of your cancellation right you have to inform us with a precise declaration (eg. a letter sent by post, a fax or an e-mail) about your decision to cancel the contract. Please use one of the following addresses:

For customers from Austria and all other countries:

freytag & berndt
Wallnerstraße 3
1010 Wien
Tel.: +43-1-533 86 85
Fax: +43-1-533 86 85-86
shop@freytagberndt.at

For customers from Germany:

freytag & berndt
Kohlenmarkt 1
93047 Regensburg
Tel.: +49-941-584 08 32
Fax: +49-941-584 08 33
versand@freytagberndt.de

Feel free to use this specimen form, yet it is not compulsory. German customers please use this Widerrufsformular Germany Consequences of the Cancellation If you cancel the contract we have to repay all payments that we have received from you, including delivery costs (except when you have chosen a more expensive type of delivery than our cheapest offered standard delivery – those extra costs will not be repaid) promptly and no later than 14 days from the day that which we have received the information of your cancellation. For this repayment we will use the same payment method that you have chosen during your initial transaction unless we have explicitly agreed upon something else with you. Under no circumstance will you be charged any fees for this repayment. We can refuse repayment until we have received the goods or until you have have provided evidence that you have returned the goods, depending what occured first. You have to return the goods promptly and within 14 days from the day that you have informed us about the cancellation of the contract to

freytag & berndt
Wallnerstraße 3
1010 Wien
Tel.: +43-1-533 86 85
Fax: +43-1-533 86 85-86
shop@freytagberndt.at

or to

freytag & berndt
Kohlenmarkt 1
93047 Regensburg
Tel.: +49-941-584 08 32
Fax: +49-941-584 08 33

The deadline is met if you send the goods within 14 days. The direct costs of the return have to be borne by you. You only have to pay for a possible loss of value if this loss of value can be attributed to an inappropriate use.


Please also note our guidelines regarding Returns of goods on our Help sites.